Anderson Diagnostics & Labs is at the heart of medical innovation in Chennai. Established in 2008 by a team of dedicated physicians, we are committed to making top-tier medical technology accessible to everyone. Our facility, spanning 20,000 square feet, is not just a laboratory; it's a hub of pioneering diagnostic services offering comprehensive imaging and speciality lab services in one centralised location. With a vision to revolutionise healthcare outcomes, Anderson brings to the fore the most advanced technologies in clinical diagnostics. Our aim is simple yet ambitious: to enhance patient care by integrating state-of-the-art diagnostic modalities with personalised healthcare services.
Working Timings : 6.00am to 3.30pm and 12.30pm to 9.00pm , Sunday working , Instead of sundays can take leave in weekdays.
Need Tele calling for Health care , In Digital Marketing No Targets Based
To anticipate customer complaints, queries and requests of information
To receive and answer with utmost care of all calls from customers
To listen and communicate clearly and effectively with customers
To obtain and evaluate all relevant information to handle inquiries and complaints
To recognize and manage assertive customer calls
To manage length of calls
To minimize incidences of repeat contact
To monitor Call Tracking for responses from the concerned person or department
To document all calls with regard to inquires accurately using Issue or Call Tracking System
To have thorough knowledge of all service offerings
To provide quality guest service on every call
To create and maintain a strong inter-relationships across departments, keep all relevant parties informed on customer needs, appointments and deviations
To work well under tight deadlines, sometimes heavy workloads and with a high degree of individual responsibility, all of which are implicit in the position
To prepare daily, weekly, monthly reports and forward to the authorized person
To draft documentation as required and requested
To have excellent communication & interpersonal skills – both verbal & written which will enable the individual to deal with external and internal parties in a professional manner, developing solutions and communicating these across the organization as efficiently as possible
To possess analytical skills to make recommendations in relation to resolutions of customer issues and contribute to discussion & development of consumer policy
Freshers candidate also may apply this position
Interested candidates can send resume to this no -9500117194
Job Type: Permanent
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Education:
- Bachelor's (Preferred)
Experience:
- Technical support: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person
