Job Title: Process Associate –International
Location: Bengaluru
CTC Etihad Voice: Up to ₹25,000
CTC Etihad Chat: Up to ₹30,000
Key Responsibilities:
* Assist international airline customers with queries related to reservations, bookings, cancellations, refunds, and general inquiries.
* Handle customer complaints and provide timely resolutions.
* Process customer requests via chat and email.
* Ensure adherence to quality standards and airline policies.
* Work efficiently in a fast-paced, customer-centric environment.
Educational & Experience Requirements:
* Bachelor's Degree or Undergraduate dropouts.
* Freshers or candidates with a minimum of 6 months in BPO.
* Excellent written and spoken English.
* Proficiency in computer applications.
* Typing speed & accuracy required.
* Willingness to work in a 24/7 rotational shift environment (including night shifts).
* 5 days working, 2 rotational offs
Why Join Us?
Competitive Salary & Performance Incentives
Commuter assistance (both ways)
Work in a Global Airline Process
Growth & Career Development Opportunities
Exposure to International Customer Service
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Provident Fund
Language:
- English (Required)
- Hindi (Preferred)
Work Location: In person
Speak with the employer
+91 7880088061
