Location: Hebbal, Bangalore
We are looking for a motivated and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate will be responsible for handling inquiries related to holiday packages, building client relationships, and converting leads into successful bookings while ensuring a seamless customer experience.
Responsibilities:
- Develop a deep understanding of all holiday packages, including destinations, itineraries, pricing, and special offerings, to confidently communicate value to prospective customers.
- Provide exceptional customer service by addressing inquiries, sharing relevant information, and ensuring a seamless and positive customer experience throughout their journey.
- Understand individual customer needs and preferences to offer personalized travel recommendations and package customizations.
- Maintain consistent and professional communication with customers via phone, email, and chat to build long-term relationships and trust.
- Apply effective sales and upselling techniques to convert leads into confirmed bookings, contributing to a strong conversion rate and business growth.
Job Type: Full-time
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
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