CRM Power Platform Dynamics Support Analyst

Company Description

Our Parent Organization, NEC Corporation, is a 25 billion Company with offices spread across the globe. 
NEC is a multinational provider of information technology (IT) services and products, headquartered in Tokyo Japan with 122 years of experience in evolution with technology and innovation. It is recognized as a ‘Top 50 Innovative Company’ globally

NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” 
NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential. 
  

NEC Software Solutions (India) Private Limited!  is based in Mumbai (Worli & Airoli) and Bangalore with an employee strength of 1500+. 
It is one of the foremost providers of end-to-end IT services across various sectors. 
We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies.
 

We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. 
Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services
 

Job Description

The successful candidate will be required to:

1. Work directly with clients to support various projects and solutions.
2. Extensive experience in the MS Dynamics
3. Supporting Dynamics 365 CRM in line with best practices.
4. Creating, modifying, and troubleshooting existing applications
5. Actively contribute to the continuous improvement of development processes that enhance the performance and quality of personal and team deliverables.
6. Work flexibly and imaginatively in a changing and evolving project environment.
7. Actively contribute to the continuous improvement of development processes that enhance the performance and quality of personal and team deliverables. Work flexibly and imaginatively in a changing and evolving project environment.
8. Work to continuously improve the CRM operating environments, both on-premises and cloud.
9. Assist with maintaining the ongoing reliability, performance, and support of the CRM Environment. This includes monitoring the operating environments, responding to incidents and problems
10. Provide direction, instruction and guidance to the Power Platform & CRM user base
11. Work across all functional areas of the organisation to identify how D365/CRM can add value.
12. Support and maintain process automations and Power Apps to drive efficiency in business processes

Technologies

1. Microsoft Power Platform (certified)
2. Dynamics 365 (certified)
3. SQL
4. FetchXML
5. Proficiency with Microsoft Excel, Word, PowerPoint.
6. Knowledge of Dataverse
7. Experience with of CRM systems
8. Understanding of how data flows between different CRM systems

Qualifications

Graduate

Additional Information

Excellent Communication Skills required.