Associate Principal Engineer, SAP Sales Cloud Delivery Manager

Company Description

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

Job Description

REQUIREMENTS:

• Total experience:11+years.
• Strong working experience in SAP CX with a strong focus on SAP Sales Cloud (C4C).
• Minimum of 2–3 full lifecycle C4C implementations in a lead/ownership role.
• Strong understanding of SAP CRM processes, data model, custom objects, workflows, and SDK scripting.
• Proven integration experience with SAP ERP/S/4HANA and middleware tools like CPI or PI.
• Experience with other SAP CX solutions like CPQ or Service Cloud.
• Familiarity with SAP BTP and Fiori-based extension strategies.
• Hands-on expertise with tools like Key User Tools, SDK, UI Adaptation, and Business Configuration.
• Strong communication and leadership skills with a proactive attitude

RESPONSIBILITIES:

• Ensuring client satisfaction above all else
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker
• Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
• Planning, organizing, and monitoring the project to deliver high quality business solutions.
• Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
• Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
• Ensuring project quality of work meets defined governance, process standards and best practices.
• Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
• Assisting the account management team in responding to new project requests
• Identifying opportunities in the current engagement to cross sell or up sell Nagarro's offerings.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.