Job Summary
Join our dynamic team as a TL-Store & Enterprise Helpdesk professional where you will leverage your expertise in Windows Client OS Patching Oracle Application Patching and PowerShell. With a focus on service desk operations and POS software & hardware you will play a crucial role in ensuring seamless IT support. This hybrid role requires rotational shifts and strong English communication skills.
Responsibilities
- Oversee the patching process for Windows Client OS ensuring systems are up-to-date and secure.
- Manage Oracle Application Patching to maintain application performance and reliability.
- Utilize Windows PowerShell to automate tasks and improve efficiency in IT operations.
- Provide comprehensive support for service desk operations addressing user inquiries and resolving issues promptly.
- Maintain and troubleshoot POS software and hardware to ensure smooth retail operations.
- Collaborate with team members to develop and implement IT solutions that enhance business processes.
- Monitor system performance and proactively address potential issues to minimize downtime.
- Document and update technical procedures to ensure consistency and knowledge sharing within the team.
- Conduct regular training sessions for team members to enhance their technical skills and knowledge.
- Coordinate with vendors and external partners to resolve complex technical issues.
- Ensure compliance with IT policies and procedures to maintain data security and integrity.
- Participate in rotational shifts to provide 24/7 support coverage for the organization.
- Communicate effectively in English both written and spoken to interact with stakeholders and team members.
Qualifications
- Possess strong experience in Windows Client OS Patching and Oracle Application Patching.
- Demonstrate proficiency in Windows PowerShell for task automation and scripting.
- Have a solid understanding of service desk operations and POS software & hardware.
- Exhibit excellent problem-solving skills and attention to detail.
- Show ability to work in a hybrid work model with rotational shifts.
- Display strong English language skills for effective communication.