1. Position Overview
Lead and manage a team of mortgage underwriters in a back-office setting, ensuring high-quality, timely, and compliant loan processing aligned with SLAs and investor/regulatory standards.
2. Key ResponsibilitiesTeam Leadership & Development
- Supervise daily operations, assign tasks, monitor workflows, and manage queues in the underwriting team careers.firstsource.comfoundit.
- Conduct team meetings, one-on-ones, performance evaluations, and provide constructive coaching and feedback founditiimjobs.com.
- Ensure adherence to standard operating procedures, conduct audits, identify defects, and coach team members accordingly founditReed.
- Mentor and onboard new team members to maintain a consistently skilled team founditcareers.firstsource.com.
Operational Management
- Monitor team performance metrics (KPIs, SLAs, quality scores), identify bottlenecks, and implement process improvements founditiimjobs.comcareers.firstsource.com.
- Own daily, weekly, and monthly production and performance reporting; analyze data to uncover trends and risks iimjobs.comcareers.firstsource.com.
- Manage escalations from clients, underwriters, or sales teams and coordinate with vendors or internal stakeholders using clear communication founditcareers.firstsource.com.
Quality & Compliance
- Ensure underwriters follow FNMA, FHMLC, FHA, VA, and other investor and regulatory guidelines founditVirtual Vocations4 Corner Resources.
- Conduct quality assurance checks, audits, and root–cause analysis of defects founditReed.
- Maintain compliance with relevant regulations — TILA, RESPA, AML, PRA/FCA, depending on the jurisdiction 4 Corner Resourcesutbank.co.uk.
Process Improvement & Stakeholder Engagement
- Propose and drive enhancements to underwriting workflows for efficiency and scalability iimjobs.comReed.
- Collaborate with cross-functional teams such as Sales, Risk, Legal, and Product to resolve issues and streamline processes ReedCiti Careers.
- Support projects related to policy updates, regulatory changes, and internal initiatives
Job Types: Full-time, Permanent
Pay: ₹50,000.00 - ₹65,000.00 per month
Work Location: In person