Job Summary
The TL-Cards & Payments role requires a professional with 6 to 7 years of experience adept in MS Excel to manage and optimize card and payment operations. The candidate will work in a hybrid model during day shifts focusing on enhancing operational efficiency and contributing to the companys growth in the financial sector. Experience in Asset Management Operations or Asset & Wealth Management is advantageous.
Responsibilities
- Oversee the daily operations of card and payment systems to ensure seamless transactions and customer satisfaction.
- Analyze transaction data using MS Excel to identify trends and areas for improvement in payment processes.
- Collaborate with cross-functional teams to implement strategies that enhance payment system efficiency.
- Develop and maintain comprehensive reports on payment operations to support decision-making processes.
- Ensure compliance with industry regulations and company policies in all payment-related activities.
- Provide technical support and guidance to team members on MS Excel functionalities and best practices.
- Coordinate with stakeholders to address and resolve any issues related to card and payment operations.
- Monitor system performance and implement necessary upgrades to maintain optimal functionality.
- Drive initiatives to improve customer experience and satisfaction in payment transactions.
- Conduct regular audits of payment processes to ensure accuracy and reliability.
- Facilitate training sessions for team members to enhance their skills in payment operations and MS Excel.
- Support the development of new payment solutions by providing insights and recommendations.
- Contribute to the companys mission by ensuring efficient and secure payment operations that benefit society.
Qualifications
- Possess strong proficiency in MS Excel for data analysis and reporting.
- Have experience in Asset Management Operations or Asset & Wealth Management as a valuable asset.
- Demonstrate excellent problem-solving skills and attention to detail.
- Exhibit strong communication and collaboration abilities.
- Show capability to work effectively in a hybrid work model.
- Display knowledge of industry regulations related to card and payment operations.