Minimum 10+2 OR Graduate in any field.
Additional training in sales or customer service is an advantage.
Job Title: Telecaller
Location: kukatpally, Hyderabad
Job Type: Full-time
Experience: Freshers OR Experience in collections
Salary: 18000 - 21000
Job Summary:
We are looking for a motivated and customer-oriented Telecaller to join our team. The ideal candidate will be responsible for making outbound/inbound calls to potential and existing customers to generate leads, sell products/services, or provide support. The Telecaller should have excellent communication skills, a persuasive approach, and the ability to handle customer queries efficiently.
Key Responsibilities:
Make outbound calls to potential customers to promote products/services.
Answer inbound calls and address customer inquiries or complaints.
Maintain a database of customer interactions and update relevant information.
Follow up with customers for feedback, sales closures, and relationship management.
Meet daily/weekly/monthly targets for calls, leads, or conversions.
Provide information about company offerings in a professional and persuasive manner.
Work closely with the sales and marketing teams to improve outreach strategies.
Handle customer objections and resolve issues in a timely manner.
Key Skills & Requirements:
✔Strong verbal communication and active listening skills.
✔ Ability to build rapport with customers quickly.
✔ Basic knowledge of CRM software and data entry.
✔ Excellent negotiation and problem-solving skills.
✔Patience and ability to handle rejection positively.
✔ Multilingual skills (if applicable) are a plus.
✔Prior experience in telecalling, sales, or customer service is preferred.
Education & Qualification:
- Qualification : 10+2 OR Graduate
- Experience : Freshers OR Experience in collections (Telecalling)
- Language Proficiency : Good Communication Skills
- VETI 3 in English + Hindi + Telugu / Kannada / Tamil
- Certification : DRA Certification (Mandatory)
Job Type: Full-time
Pay: ₹19,000.00 - ₹22,000.00 per month
Schedule:
- Day shift
Language:
- English (Preferred)
Work Location: In person