An "academic telecaller" job description typically involves reaching out to students, parents, or potential academic institutions via phone calls to promote programs, services, or events. The role requires strong communication, persuasive skills, and an understanding of the academic landscape.
Responsibilities:
- Make outbound calls to prospective students to introduce educational programs.
- Answer inbound queries related to courses, fees, and enrollment procedures.
- Maintain a detailed record of calls and follow-ups in the CRM system.
- Provide accurate information to help students make informed enrollment decisions.
- Work closely with the admissions team to streamline the enrollment process.
- Stay updated on the latest educational programs and offerings.
- Conduct follow-up calls to ensure prospective students have all necessary information.
Qualifications:
- Previous experience in a telecalling or customer service role, preferably in the education sector.
- Excellent verbal communication skills in English; additional languages are a plus.
- Ability to handle a high volume of calls efficiently.
- Strong interpersonal skills and the ability to build rapport with potential students.
Skills:
- CRM software
- Microsoft Office
- Telecommunication
- Customer service
- Active listening
- Detail-oriented
- Time management
Job Types: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹12,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Shift allowance
Experience:
- Academic counseling: 1 year (Required)
Language:
- English (Required)
Work Location: In person