- The HF trainer will be responsible for leading Pan India training initiatives for the HF Channel
- Manage learning and development objectives of the HF businesses
- Collaborate with the internal stakeholders for a thorough Training Need Analysis (TNA) to design and curation of effective, technology-enabled learning solutions and content
- Enable continuous learning across the talent lifecycle through the interplay of live and digital learning
- Ensure excellent participant learning experience through delivery and seek feedback and measure business impact regularly to determine training effectiveness
- Build and maintain monthly training calendars, training records, attendance and manage the administrative requirements of the training program.
- Perform administrative tasks such as scheduling classes, setting up of systems/equipment and coordinate with the learners for enrolments in the batches
- Conduct training programs with the goal of improvements in sales metrics such as productivity, SOP achievement in lines with customer centricity
- Ensure right solution providing behaviour, ethics and practices are embedded through the training imparted in with the business goals, standards and regulations
- Regular updates to the business in terms of feedbacks received from the training sessions including competition benchmarking, managing rejections
- Ensure 100% completion of Job Ready parameters (LMS Course Tracking, Induction Attendance, Induction Assessments) and share weekly updates with the business Travel to field and other business locations as required Ensure on-going skilling of trainers for effective delivery
Exp reqd:
- Min 4-5 years of exp in Mortgage background with a good understanding of Sales.
- Good stakeholder management, influencing skills.
- Should have good English speaking skills (mandatory)
- Good analytical skills and a “do what it takes to get job done” attitude