A restaurant captain is a key member of a restaurant's service team, responsible for overseeing dining room operations and ensuring a positive guest experience. They supervise waitstaff, manage guest interactions, coordinate with the kitchen, and maintain service standards. YouTube +3Here's a more detailed breakdown:Key Responsibilities:
- Supervising and Training Staff:Restaurant captains manage and guide the waitstaff, ensuring smooth service and adherence to restaurant procedures. They may also be involved in training new employees.
- Guest Service:They are responsible for greeting guests, addressing their needs, and resolving any issues or complaints to ensure guest satisfaction according to Indeed.
- Coordination with Kitchen:They relay orders accurately to the kitchen and bar staff, and ensure timely delivery of food and beverages.
- Maintaining Service Standards:Restaurant captains ensure the dining area is clean, organized, and well-stocked, and that service procedures are followed consistently.
- Inventory Management:They may assist with monitoring inventory levels and placing orders for food and beverage supplies according to Expertia AI.
- Handling Reservations and Seating:They may manage reservations and seating arrangements according to Expertia AI.
- Promoting a Positive Work Environment:They foster teamwork and communication among the service staff.
Essential Skills:
- Customer Service: Excellent communication, problem-solving, and conflict-resolution skills according to Indeed.
- Leadership: Ability to motivate and guide a team.
- Organizational Skills: Managing reservations, coordinating with the kitchen, and maintaining service standards.
- Product Knowledge: Familiarity with menus, ingredients, and restaurant procedures.
- Physical Stamina: Restaurant work can be physically demanding.
- Positive Attitude: A positive and engaging demeanor is crucial for guest interaction.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person