Job Title: Operations & CRM Executive
Location: Gurugram
Salary Range: ₹10,000 – ₹30,000 per month
Experience: 1–3 Years (Preferred)
Education: Diploma or B.Tech in Electrical, Mechanical, or Civil Engineering
Key Responsibilities:Client Relationship Management:
- Act as the primary point of contact for client communication and coordination.
- Build and maintain strong relationships to ensure high client satisfaction.
- Identify and execute upselling and cross-selling opportunities.
Operational Coordination:
- Coordinate with internal teams such as Project Management, Procurement, and other departments for smooth execution.
- Monitor progress, ensure timely updates, and support project timelines.
Data & Reporting:
- Maintain accurate client and project data using Excel and internal tools.
- Prepare PowerPoint presentations and reports for internal and client use.
- Track performance metrics and provide regular operational updates.
Process Support:
- Assist in documentation, invoicing, and client coordination processes.
- Work towards streamlining tasks for increased efficiency and productivity.
Key Skills Required:
- Excellent communication and interpersonal skills
- Strong command over MS Excel and PowerPoint
- Good coordination and multitasking ability
- Detail-oriented with data management experience
- Exposure to CRM tools will be an added advantage
Job Type: Full-time
Pay: ₹10,423.11 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person