Job Title: L2 Support Engineer
Location: Gandhianagar, Gujarat
Job Type: Full-time (US Shift)
About Us:
Bizaccounting support PVT LTD is a company managing Backoffice operations for a client in USA . We pride ourselves on delivering exceptional service and technical excellence to our clients.
Position Overview:
We are seeking a skilled L2 Support Engineer to provide advanced technical support and resolve complex issues escalated from the Level 1 support team. You will act as the bridge between end-users and higher-level engineering teams, ensuring timely resolution, clear communication, and excellent customer satisfaction.
Key Responsibilities:
- Handle escalated technical issues from L1 support, ensuring prompt diagnosis and resolution.
- Troubleshoot and resolve hardware, software, and network-related problems.
- Collaborate with product, development, and infrastructure teams to resolve deep-rooted issues.
- Analyze recurring incidents and recommend long-term solutions or process improvements.
- Document solutions, create knowledge base articles, and share best practices with the team.
- Monitor systems and perform proactive maintenance to prevent downtime.
- Maintain high customer satisfaction through clear communication and follow-up.
Requirements:
- 2+ years of experience in IT support, helpdesk, or related technical role.
- Strong troubleshooting skills in Windows/Linux environments, networking, and common enterprise applications.
- Familiarity with ITIL processes (Incident, Problem, and Change Management).
- Experience with remote support tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Ability to work under pressure and manage multiple priorities.
- Excellent verbal and written communication skills.
Preferred Qualifications:
- Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or ITIL Foundation.
- Scripting or automation experience (e.g., PowerShell, Bash).
Benefits:
- Competitive salary and performance-based bonuses
- Health, dental, and vision insurance
- Paid time off and flexible working arrangements
- Career growth opportunities and training programs
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Ability to commute/relocate:
- Gandhinagar, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
Expected Start Date: 15/09/2025