Job Title: Front Desk Executive
Reporting to: Senior Manager - Admin
Job Location: Arihant Aura Business Park, Turbhe, Navi Mumbai
Salary: 3- 5 lacs
Mode: Work from office
Preferred Industry: Any
Gender : Female Preferred
Overview:
The Front Desk Executive plays a critical role as the first point of contact for visitors, clients, and customers, ensuring they receive a warm, professional, and welcoming experience. In the context of the Real Estate Industry, this position not only involves managing administrative tasks but also provides a high level of customer service to potential buyers, sellers. The role demands strong communication, organization, and multitasking skills, as well as an ability to maintain a professional and approachable demeanor at all times.
Qualifications:
- Graduate in Any discipline.
- Excellent verbal and written communication skills with the ability to interact with a wide range of individuals.
- A friendly and approachable demeanor, with the ability to handle various personalities and situations.Well-groomed, professional appearance with attention to personal presentation.
- Strong ability to handle multiple tasks simultaneously while maintaining a high level of attention to detail.
- Ability to handle complaints or issues and offer solutions in a calm and efficient manner.
- Ability to prioritize tasks, ensuring that critical duties are completed in a timely manner.
Required Skills:
- Experience:
- Minimum 3+ years of experience as a Front Desk Executive, Receptionist, or similar customer-facing role.
- Prior experience working with real estate professionals or understanding of real estate terminology is a plus.
2. Communication Skills:
- Excellent verbal and written communication skills in English (additional languages, such as Hindi or regional languages, are a plus).
- Strong phone etiquette and ability to communicate clearly with clients, agents, and visitors.
3.Customer Service:
- Strong interpersonal skills, with the ability to interact professionally and courteously with clients, visitors, and colleagues.
- A customer-oriented mind-set, ensuring that clients' needs are understood and addressed promptly.
4.Computer Skills:
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google sheets.
5. Organizational Skills:
- Excellent multitasking and time-management skills, with the ability to handle various administrative tasks efficiently.
- Strong attention to detail, ensuring all client interactions and documentation are handled accurately.
6. Professionalism:
- A well-groomed, professional appearance and the ability to maintain a positive image for the company.
- Ability to work independently and in a team, contributing to a collaborative and productive environment.
7. Problem-Solving Skills:
- Proactive in identifying and solving client or administrative issues, ensuring smooth office operations.
Key Responsibilities:
- Client Reception & Greeting:
- Greet clients, visitors, and guests professionally, ensuring a warm and welcoming environment.
- Assist clients in understanding the real estate services offered, directing them to the appropriate teams or agents.
- Administrative Support:
- Maintain and manage the front office area, ensuring it is tidy, professional, and equipped with necessary office supplies and stock
- Ensure all office visitors, including clients, vendors, and service providers, are logged on register and directed appropriately.
- Customer Service:
- Build and maintain positive relationships with clients, handling their inquiries and complaints with professionalism and courtesy.
- Ensure all client interactions are handled promptly and professionally, enhancing the company’s reputation for exceptional service.
- Handling Office and Facility Management:
- Oversee the day-to-day functioning of the front desk, ensuring smooth operations.
- Monitor office maintenance needs and communicate with admin management regarding any issues.
- Assist with handling inquiries related to the office premises.
- Order office supplies, and ensure the front desk area remains fully equipped with essentials.
- Assisting in event coordination and employee engagement activities
Benefits to employees:
- Provident Fund
- Paid Leaves + Festival Holidays
- Medical Insurance + Personal Accident Insurance
- Maternity and Paternity leaves
- Annual Diwali Bonus
- Weekly, Monthly, and Quarterly Rewards to best-performing employees
Job Type: Full-time
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Provident Fund
Work Location: In person