We are looking for a proactive and detail-oriented Customer Support Executive for a non-voice process. The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction.
Key Responsibilities:
- Respond promptly and professionally to customer queries via live chat and email.
- Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution.
- Document all customer interactions and issue resolutions in the system accurately.
- Escalate complex issues to relevant departments while maintaining ownership of the ticket.
- Monitor open tickets to ensure timely follow-ups and closure.
- Maintain service level agreements (SLAs) for response and resolution times.
- Suggest process improvements based on recurring customer feedback.
- Collaborate with internal teams to ensure customer concerns are addressed efficiently.
Requirements:
- Strong written communication skills in English.
- Ability to multitask and manage multiple conversations or tickets simultaneously.
- Familiarity with CRM or ticketing tools like Zendesk, Freshdesk, or similar platforms is an advantage.
- Basic computer knowledge and proficiency in typing.
- Strong problem-solving and interpersonal skills.
- Ability to work in a team and under minimal supervision.
Educational Qualification:
- Graduate in any discipline (preferred but not mandatory).
- 0–2 years of experience in a similar non-voice support role.
Job Types: Full-time, Permanent, Fresher
Pay: Up to ₹25,000.00 per month
Schedule:
- Night shift
- Rotational shift
Application Question(s):
- Are you from Indore, Madhya Pradesh?
Language:
- Do you have fluency in English? (Required)
Work Location: In person