We are looking for dynamic and passionate Customer Care Executives to join our team. This role is an excellent opportunity for individuals who are ready to work in a fast-paced, customer-centric environment. The ideal candidate should be proficient in handling international voice and non-voice processes, providing exceptional support to customers across the globe.
Key Responsibilities:
- Voice Process (Inbound/Outbound): Handle customer queries and provide support over calls, ensuring high customer satisfaction.
- Non-Voice Process (Email/Chat Support): Assist customers through email or live chat, resolving issues and providing prompt solutions.
- Manage customer concerns, complaints, and inquiries effectively while maintaining a professional demeanor.
- Provide accurate information regarding products/services, ensuring clarity and resolution of customer concerns.
- Maintain a high level of service quality, adhering to company standards and guidelines.
- Document customer interactions and follow up as necessary to ensure complete resolution of issues.
- Ensure targets and key performance indicators (KPIs) are met consistently.
- Collaborate with team members and other departments to provide efficient and timely support.
Skills & Qualifications:
- Education: Minimum 12th grade (Freshers are welcome; experience is a plus).
- Communication: Excellent verbal and written communication skills in English.
- Ability to understand and address customer concerns with patience and empathy.
- Strong problem-solving skills with a customer-first attitude.
- Ability to work in a high-pressure environment while maintaining quality standards.
- Previous experience in customer service or call center roles (voice or non-voice) is preferred.
- Comfortable working in flexible shifts, including nights or weekends as needed.
Benefits:
- Competitive salary between ₹27,000 and ₹35,000.
- Performance-based incentives.
- Health insurance and other employee benefits.
- Opportunities for career growth and development.
- Friendly and supportive work environment.
- Paid training and orientation.
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Job Types: Full-time, Fresher
Pay: ₹27,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Night shift
- Rotational shift
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- Hindi (Preferred)
- English (Required)
Work Location: In person