Position Overview:
We are seeking a dedicated Customer Care Executive to join our team for a night shift position, handling operations for our US-based process. The ideal candidate should have prior experience working in a US shift environment, demonstrating excellent English language proficiency and communication skills.
Key Responsibilities:
· Handle inbound and outbound customer calls in a professional and courteous manner.
· Provide accurate information regarding products/services and resolve customer inquiries effectively.
· Assist customers with placing orders, processing returns, and resolving complaints or issues.
· Maintain thorough knowledge of company policies, procedures, and products/services.
· Document all customer interactions and transactions accurately in the system.
· Collaborate with team members to achieve individual and team goals.
· Ensure customer satisfaction through proactive problem-solving and follow-up.
Requirements:
· Proven experience 2 years of working in a customer service or call center environment, specifically in a US shift.
· Excellent verbal and written communication skills in English.
· Strong problem-solving abilities and attention to detail.
· Ability to work independently and as part of a team in a fast-paced environment.
· Proficiency in using CRM software and other relevant computer applications.
· Graduation from an accredited institution or equivalent work experience.
Preferred Qualifications:
· Experience in handling support or sales-related queries is a plus.
· Flexibility to work overtime and weekends as needed.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
- US shift
- Weekend availability
Supplemental Pay:
- Overtime pay
- Performance bonus
Experience:
- Customer service: 1 year (Preferred)
- International voice process: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person
Speak with the employer
+91 7503308133