Job Description:
We are hiring professionals to handle both inbound and outbound calls for US-based customers. The role involves promoting products or services, addressing customer inquiries, generating leads, and setting appointments while ensuring clear, courteous, and professional communication.
Key Responsibilities:
- Make outbound cold calls to potential US customers using provided leads or databases.
- Handle inbound calls, resolve customer queries, and provide product or service information.
- Clearly explain product/service features and benefits to engage customers.
- Manage objections and maintain productive conversations with customers.
- Record and update call details, lead status, and customer interactions accurately.
- Meet performance targets related to call volume, lead generation, and appointment setting.
- Follow US process standards and ensure high-quality service in every interaction.
- Work night shifts to align with US business hours.
Requirements:
- Strong verbal communication and persuasion skills in English.
- Experience in international inbound/outbound calling or sales preferred.
- Comfortable handling high call volumes across both call types.
- Willingness to work night and rotational shifts.
- Basic computer knowledge; familiarity with CRMs is a plus.
- Self-motivated, target-driven, and customer-focused.
Preferred Skills:
- Experience with both B2B and B2C customer interactions in the US market.
- Knowledge of sales scripts, lead qualification techniques, and customer service protocols.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹40,000.00 per month
Schedule:
- Evening shift
- Night shift
- Rotational shift
- US shift
Work Location: In person