About Us:
Sky Education Group is a leading EdTech platform dedicated to providing students with the best guidance and assistance for enrolling in UG & PG degree programs from top universities. Our mission is to help students make informed decisions about their academic and career paths.
We are looking for a proactive and empathetic Customer Support Executive with 0 to 1 year of experience who will be the first point of contact for customers. The ideal candidate should possess excellent communication skills, a problem-solving attitude, and a customer-first mindset.
Key Responsibilities:
✅ Customer Interaction
- Handle inbound calls, WhatsApp messages, emails, and chat support professionally and promptly.
- Assist customers with queries related to products/services, processes, or issues.
- Provide accurate information and appropriate solutions in a timely manner.
✅ Issue Resolution
- Record and escalate complex issues to the relevant department.
- Follow up with customers to ensure their concerns are resolved satisfactorily.
✅ Documentation & Reporting
- Maintain detailed logs of customer interactions in the CRM system.
- Generate daily/weekly reports on common issues and customer feedback.
✅ Process Improvement
- Identify recurring concerns and suggest improvements in support procedures.
- Collaborate with other teams to ensure a consistent and seamless customer experience.
Required Skills & Qualifications:
✔ Education: Graduate in any discipline (preferred: Communications, Business, or Customer Service).
✔ Experience: 0 to 1 year in customer service/support (freshers with strong communication skills are welcome).
✔ Communication Skills: Excellent verbal and written skills in English and Hindi.
✔ Technical Skills: Basic knowledge of CRM systems, Google Sheets, and email handling.
✔ Soft Skills: Empathy, patience, problem-solving ability, and a positive attitude.
Perks & Benefits:
- Competitive salary and incentive structure.
- Career growth opportunities with learning and development support.
- Employee recognition and rewards.
- Friendly and inclusive work culture.
Job Type: Full-time
Schedule: Fixed shift (weekend availability may be required)
How to Apply?
- Send your resume to : hr@skyeducation.co.in or WhatsApp : 9289062707
- Contact us at +91-9289062707 for more details.
Job Type: Full-time
Pay: ₹144,000.00 - ₹300,000.00 per year
Benefits:
- Leave encashment
- Paid sick time
Schedule:
- Fixed shift
Supplemental Pay:
- Performance bonus
- Quarterly bonus
Application Question(s):
- What is you expected salary in hand per month?
Language:
- English (Required)
Location:
- Noida, Uttar Pradesh (Required)
Work Location: In person