Job Title: Customer Service Support (Only Female)
Job Location: Jagatpur, Ahmedabad
Department: Customer Service
Job Overview:
The Customer Service Support role is responsible for providing exceptional service to customers by answering inquiries, resolving complaints, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a focus on delivering positive experiences to customers.
Key Responsibilities:
1. **Customer Inquiries:
o Answer customer calls, emails, or live chat messages promptly and professionally.
o Provide accurate information about products, services, policies, and procedures.
o Resolve customer inquiries regarding orders, accounts, and technical issues.
2. **Issue Resolution:
o Address and resolve customer complaints, concerns, and problems in a timely and empathetic manner.
o Escalate complex issues to the appropriate department or higher management if necessary.
o Follow up with customers to ensure their issues are fully resolved and they are satisfied with the outcome.
3. **Order Processing and Support:
o Assist customers with placing orders, tracking shipments, and making changes to orders.
o Ensure that customer orders are processed accurately and efficiently.
o Maintain detailed records of customer interactions and transactions in CRM systems.
4. **Product and Service Knowledge:
o Develop a thorough understanding of the company’s products or services to assist customers effectively.
o Stay informed on updates, promotions, and new offerings to provide the most accurate and up-to-date information.
5. **Customer Feedback:
o Collect customer feedback and pass along valuable insights to the management team for continuous improvement.
o Monitor customer satisfaction and work to improve customer experiences through proactive service.
6. **Troubleshooting and Technical Support:
o Assist customers with basic troubleshooting or technical questions related to the product or service.
o Provide step-by-step guidance to resolve minor technical issues or direct customers to the appropriate technical support team if necessary.
7. **Documentation and Reporting:
o Document all customer interactions, issues, and resolutions in the customer service system.
o Track and report on common customer concerns or trends to help improve services.
Required Skills & Qualifications:
- Bachelor’s degree preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the ability to think quickly on your feet.
- Empathy and patience when dealing with customers.
- Proficiency in customer service software, CRM tools, and Microsoft Office Suite.
- Ability to multi-task and manage time effectively in a fast-paced environment.
- Strong attention to detail and accuracy.
Key Attributes:
- Positive, customer-focused attitude.
- Ability to handle stressful situations with professionalism.
- Strong listening skills and the ability to understand customer needs.
- Team player with the ability to work independently when needed.
- Strong organizational and time-management skills.
Experience & Salary:
Fresher & Experience both can apply
Salary for fresher 15000 to 18000 CTC
No bar for good & Experienced Candidate
Job Types: Full-time, Permanent, Fresher
Pay: ₹10,250.48 - ₹31,295.85 per month
Schedule:
- Day shift
Language:
- English (Preferred)
- Hindi (Preferred)
Work Location: In person
Speak with the employer
+91 9016831311