Position: Customer Support Executive
Location: Plot No. 14 , Aeren Building, IT Park , Chandigarh - 160001
Employment Type: Full-Time
Shift Timing: 12:30 PM to 10:30 PM IST (10-hour shift)
Working Days: 5.5 days per week
Probation Period: 3 months
Cab Facility: Not provided
Annual Increment: Performance-based yearly appraisal
Job Summary:
We are seeking a dedicated and articulate Customer Support Executive to join our team. The ideal candidate will be responsible for addressing customer inquiries, resolving issues promptly, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound customer interactions via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer complaints efficiently and courteously.
- Maintain detailed records of customer interactions.
- Collaborate with internal teams to address complex issues.
- Meet performance metrics and contribute to team goals.
Qualifications:
- Minimum educational qualification: [Specify, e.g., Bachelor's degree or 12th pass].
- Excellent verbal and written communication skills in English.
- Proficiency in using computers and familiarity with CRM systems.
- Ability to work independently and as part of a team.
- Prior experience in customer service or a related field is preferred.
Additional Information:
- Candidates should be prepared to work 5.5 days a week, including weekends if required.
- The initial 3-month probation period will assess performance and suitability.
- Annual salary increments will be based on performance evaluations.
- No transportation facilities (cab services) will be provided; candidates should arrange their own commute.
Job Type: Full-time
Pay: From ₹20,000.00 per month
Benefits:
- Paid time off
Schedule:
- UK shift
Supplemental Pay:
- Overtime pay
Work Location: In person