Customer Support Executive

Position: Customer Support Executive
Location: Plot No. 14 , Aeren Building, IT Park , Chandigarh - 160001
Employment Type: Full-Time
Shift Timing: 12:30 PM to 10:30 PM IST (10-hour shift)
Working Days: 5.5 days per week
Probation Period: 3 months
Cab Facility: Not provided
Annual Increment: Performance-based yearly appraisal

Job Summary:
We are seeking a dedicated and articulate Customer Support Executive to join our team. The ideal candidate will be responsible for addressing customer inquiries, resolving issues promptly, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently and courteously.
• Maintain detailed records of customer interactions.
• Collaborate with internal teams to address complex issues.
• Meet performance metrics and contribute to team goals.

Qualifications:

• Minimum educational qualification: [Specify, e.g., Bachelor's degree or 12th pass].
• Excellent verbal and written communication skills in English.
• Proficiency in using computers and familiarity with CRM systems.
• Ability to work independently and as part of a team.
• Prior experience in customer service or a related field is preferred.

Additional Information:

• Candidates should be prepared to work 5.5 days a week, including weekends if required.
• The initial 3-month probation period will assess performance and suitability.
• Annual salary increments will be based on performance evaluations.
• No transportation facilities (cab services) will be provided; candidates should arrange their own commute.

Job Type: Full-time

Pay: From ₹20,000.00 per month

Benefits:

• Paid time off

Schedule:

• UK shift

Supplemental Pay:

• Overtime pay

Work Location: In person