Preferred candidate profile-
Candidate should have Excellent communication skills In English.
- Promptly respond to incoming calls and resolve customer queries as per established procedures.
- Develop daily objectives for the call center operations to meet service level agreements.
- Maintain call logs, record responses, monitor abandoned calls, and track agent performance metrics.
- Provide accurate information on products, services, procedures, and company policies.
- Organize and maintain forms, office stationery, and patient records required for front desk activities.
- Ensure strict adherence to organizational protocols and confidentiality standards.
- Drive online appointment bookings and support marketing campaigns as directed.
- Uphold a zero-tolerance policy for non-compliance and maintain high-quality service standards.
- Continuously update job knowledge by participating in educational opportunities and training sessions.
- Collaborate effectively with team members to achieve performance targets and enhance customer satisfaction.
Job Type: Full-time
Pay: ₹15,000.00 - ₹17,000.00 per month
Schedule:
- Evening shift
- Morning shift
- Night shift
- Rotational shift
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Language:
- English (Preferred)
Location:
- Kochi, Kerala (Preferred)
Work Location: In person