Job Description ( Team Member - Customer Service)
- Responsible to provide adequate and quick resolution to all the cases assigned
- Analyze the complaint trend and present to the senior management
- Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end
Job Requirement:
- Banking knowledge is must (Loan division knowledge is preferred)
- Good Communication skill (Verbal & Written)
- Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.)
- Graduate n above
- Min. experience of 5 years n plus