As a Client services Intern you'll need to manage client relationships and provide customer support. You may need to field customer inquiries, schedule appointments, and connect clients with other departments when needed.
Key Responsibilities :
- Ensuring a positive and professional client service experience.
- Managing client inquiries via phone, email, online, or in person.
- Directing client complaints or complex queries to relevant departments in a timely manner.
- Providing clients with technical assistance on products and services.
- Handling accounts.
- Expediting serious issues to management toward prompt resolution.
- Building positive client relations by checking in regularly and following up on active processes.
- Maintaining client records and documenting processes.
- Identifying potential client services concerns and facilitating proactive intervention steps.
- Keeping track of new products on offer, as well as emerging trends in client services.
- Recommending product improvements based on client services feedback.
Requirements :
- Currently pursuing or Passed Bachelors in related field .
- Certification in customer relations, customer services, or similar would be advantageous.
- Exceptional ability in providing professional, efficient, and friendly client services.
- Ability to coordinate with other departments on client-related matters.
- Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
- Excellent interpersonal and recordkeeping skills.
What We Offer:
- A dynamic and competitive work environment in a growing agency.
- The opportunity to play a significant role in the agency's expansion and success.
- Professional development opportunities and a path for career advancement.
- A collaborative and supportive team culture.
Job Type: Full-time
Pay: ₹5,000.00 - ₹10,000.00 per month
Schedule:
- Day shift
Work Location: In person