Customer Service Intern
GO DESi
Location: Bengaluru
Duration: 2 months
Who we are…
At GO DESi, our mission is to make DESi 'POP’ular. We are a packaged food brand making regional DESi products relevant and accessible to customers while ensuring quality and authenticity. Today the bulk of our products operate in the Impulse category. Our best seller is DESi POPz, we sell more than 90 lakh POPz monthly. Our other categories include DESi Meetha, DESi Mints, and DESi Bytes. We have an integrated backend i.e. we own the entire supply chain from sourcing to manufacturing.
GO DESi aims to be a sustainable brand with the larger purpose of becoming a beacon for non-zero-sum capitalism, where all stakeholders win.
Check out more about us. Follow the link below:
https://bit.ly/4b0rFJY
Brief
We are seeking a dedicated and empathetic Customer Service Intern to ensure a seamless and positive experience for our customers across multiple communication channels.
Job Responsibilities
- Communicate with customers through phone calls, WhatsApp, Instagram, and Email in alignment with our brand language.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries and provide accurate information.
- Acknowledge and resolve customer complaints to achieve the highest satisfaction levels.
- Liaise with courier partners to track and expedite delayed deliveries, keeping customers informed about their order status.
- Document customer interactions, feedback, and resolutions for process improvement.
- Collaborate with internal teams to enhance overall customer support.
Requirements
- Strong customer orientation and commitment to addressing customer needs.
- Excellent written and verbal communication skills.
- Effective problem-solving abilities with an empathetic approach.
- Professionalism and composure under pressure.
- Tech-savvy with proficiency in tools like WhatsApp, Instagram, and email systems.
- Strong time management skills to handle multiple inquiries efficiently.
- 0-1 year of experience in a customer service role, preferably in the FMCG sector.
- Familiarity with customer service software or tools and Excel is a plus.
Why you should join GO DESi…
At GO DESi we are growing exponentially and discovering new problems and creative solutions daily. We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things and experimenting. That's why we seek out colleagues who embody our values. Here, you own your work, right from day one. You can grow enormously if you are a self-learner and embrace challenges.