We’re looking for a friendly, detail-oriented Customer Service Representative to join our team.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat during evening hours
- Provide accurate information about services and estimated time.
- Resolve issues efficiently and with empathy, escalating when necessary
- Document interactions and maintain up-to-date records in our MIS 360
- Collaborate with other team members and shifts to ensure seamless service
- Stay informed about company updates, promotions, and procedural changes
What We're Looking For:
- Excellent communication and active listening skills
- A calm, patient, and customer-focused attitude
- Ability to multitask and stay organized in a fast-paced environment
- Previous customer service experience preferred (but not required)
- Comfortable working independently during later hours
Languages :
Well versed and efficient in speaking English, Punjab
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Schedule:
- Evening shift
- Night shift
- Rotational shift
Supplemental Pay:
- Yearly bonus
Ability to commute/relocate:
- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
- Hindi (Preferred)
Shift availability:
- Night Shift (Preferred)
Work Location: In person
Expected Start Date: 30/06/2025