WE ARE HIRING FOR GRACE SERVICES
Job Title: Customer Service Associate (Blended Process) Voice & Chat
Shift: US Rotational Shifts (8hours working + 1 hour break)
Working Days: 5 Days a Week (2 Rotational Offs)
Mode: Work-from-office
Job Description:
We are hiring experienced Customer Service Executives for a voice-based process. You will assist international customers, primarily from the US, and handle customer inquiries and issues via Calls & Chat .The role requires working in night shifts and flexibility for rotational shifts.
Key Responsibilities:
- Handle inbound customer queries and resolve issues via voice communication.
- Provide excellent customer service while maintaining high-quality standards.
- Ensure timely and effective resolution of customer concerns.
- Maintain call documentation and meet KPIs (response time, customer satisfaction, etc.).
Eligibility:
- HSC with minimum 06 Months Of BPO Experience or Graduate Fresher with , Voice 0r Non Voice process.
- Excellent communication skills in English.
- Ability to work in US rotational shifts and night shifts.
- Must be okay to travel and have no career gaps.
- No absconding from any previous company.
- Must have all documents in place (ID proof, educational certificates and company documents).
What We Offer:
- Competitive salary with performance incentives.
- Pick-up and drop-off facility provided.
- A dynamic work environment with growth opportunities.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹34,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Evening shift
- Night shift
- Rotational shift
- US shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
Application Question(s):
- Are You an Immediate Joiner ?
Experience:
- Bpo: 1 year (Preferred)
Language:
- English (Preferred)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person