Company Overview:
Shaadi.com is the world's largest matrimonial service, bringing people together for a lifetime of happiness. With a commitment to helping individuals find their life partners, Shaadi.com has been a pioneer in the online matchmaking industry for over two decades. Join our dynamic team and play a crucial role in facilitating meaningful connections.
Job Description:
Shaadi.com is currently seeking enthusiastic and motivated individuals to join our team as Customer Support Executives. As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring a seamless experience for our users. This is an excellent opportunity for candidates with a minimum of 6 months of experience in customer support or sales who are passionate about making a difference in people's lives.
Key Responsibilities:
1. **Customer Interaction:** Respond to customer inquiries via phone, email, and chat, providing information about our services and addressing concerns or issues.
2. **Problem Resolution:** Troubleshoot and resolve customer issues promptly, ensuring high levels of customer satisfaction.
3. **Product Knowledge:** Develop a deep understanding of Shaadi.com's services to effectively assist customers and promote additional features.
4. **Sales Support:** Provide support to customers interested in premium services, upselling when appropriate, and contributing to the achievement of sales targets.
5. **Documentation:** Maintain accurate and detailed records of customer interactions and transactions.
6. **Collaboration:** Work closely with cross-functional teams to ensure a cohesive and positive customer experience.
Qualifications:
1. Minimum of 6 months of experience in customer support or sales.
2. Excellent communication skills, both written and verbal.
3. Strong problem-solving abilities and attention to detail.
4. Customer-centric mindset with a passion for helping others.
5. Ability to work in a fast-paced environment.
6. Basic computer skills and familiarity with CRM systems.
Benefits:
- Competitive salary
- Health and dental insurance
- Career growth opportunities
- Positive and vibrant work environment
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹37,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Fixed shift
- Night shift
Supplemental Pay:
- Commission pay
- Joining bonus
- Performance bonus
- Shift allowance
- Yearly bonus
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- Customer service/Sales: 1 year (Required)
Language:
- English (Required)
Shift availability:
- Night Shift (Required)
Work Location: In person