Overview:
Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.
With more than 400+ Team members, and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 9+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.
Job Responsibilities:
- Client Onboarding: Coordinate the onboarding process for new clients, ensuring a smooth and efficient transition onto our platform.
- Needs Analysis: Conduct in-depth needs analysis with clients to understand their requirements and customize solutions accordingly.
- Training: Provide comprehensive training to clients on using our products and services effectively.
- Support Services: Respond to client inquiries promptly and resolve issues to ensure high levels of customer satisfaction.
- Relationship Building: Build strong relationships with clients, becoming a trusted advisor for their ongoing needs.
- Product Knowledge: Maintain an in-depth understanding of our products and services to offer expert advice and support.
- Feedback Gathering: Actively gather client feedback and communicate insights to the product and development teams for continuous improvement.
- Troubleshooting: Troubleshoot technical issues faced by clients and collaborate with the technical team to provide effective solutions.
- Documentation: Maintain accurate records of client interactions, issues, and resolutions in the CRM system.
Requirements:
- Bachelor's degree, Technical Degree shall be preferred.
- Minimum of 2 years in a customer-facing role, such as customer support, account management, or client onboarding.
- Strong technical acumen to understand software products and effectively troubleshoot issues.
- A passion for delivering exceptional customer service and building lasting relationships.
- Proven ability to identify, analyze, and resolve problems in a timely manner.
- Ability to work in a dynamic and fast-paced environment, adjusting to changing client needs.
- Ability to collaborate effectively with cross-functional teams.
- Experience working in the hospitality industry, hotel tech companies, and OTA companies is preferred
Job Type: Full-time
Pay: ₹25,000.00 - ₹41,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Yearly bonus
Application Question(s):
- What is your Current salary ?
- What is your expected salary ?
Education:
- Bachelor's (Preferred)
Work Location: In person