Senior Service Executive - Customer Service
Location: Sakinaka, Andheri East Mumbai
Employment Type: Full-Time (Work from office)
Department: Customer Service and Support
Job Description:
We are looking for a passionate and skilled Senior Service Executive to join our VIP Services team. As a VIP Executive, you will serve as the primary point of contact for our premium clients, helping them navigate their journey with us. You will play a crucial role in understanding the unique preferences of each VIP client, providing personalized solutions, and ensuring that they receive a seamless, high-quality experience throughout their membership.
The ideal candidate will possess excellent communication skills, a client-centric mindset, and a deep passion for helping people find their ideal life partners.
Role and Responsibilities:
- Customer Interaction and Service:
- Engage with high-profile users via inbound and outbound calls for customer service, renewals, and upselling.
- Provide expert guidance on Company's services and features.
- Address customer concerns with professionalism and empathy.
- Assist users in enhancing their profiles to boost visibility.
- Sales, Renewals, and Revenue Generation:
- Upsell premium services and handle membership renewals effectively.
- Build lasting relationships and maximize revenue opportunities.
- This is a fixed salary role, unaffected by targets.
- Documentation and CRM Updates:
- Maintain detailed records of all interactions in the CRM.
- Follow all standard operating procedures and compliance guidelines.
- Team Collaboration and Learning:
- Collaborate with other teams to improve customer experience.
- Attend trainings to stay updated with platform upgrades.
Requirements & Remuneration:
For Night Shift - Male Candidates Only
- Fluency: English + Hindi
- Shift: Night Shift with 2 Rotational Week Offs
- Qualification: Minimum HSC Passed
- Experience Requirement: Minimum 6 months in Customer Service/sales/Renewals/upselling/cross-selling.
- Age: 24 to 37 years
Interview Process:
- HR Round
- Operations Round
- Manager Round
Salary:
25,000 - 35,000 IN Hand + PF + Mediclaim + Other benefits.
Why Join Us:
✔ On Payroll + Competitive Salary + Incentives
✔ Robust Training & Career Development
✔ Dynamic & Inclusive Work Culture
✔ Contribute to a Meaningful Mission
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
Supplemental Pay:
- Commission pay
- Performance bonus
- Yearly bonus
Application Question(s):
- Do you speak any regional languages?
- What was your last in hand salary?
Education:
- Higher Secondary(12th Pass) (Required)
Language:
- English (Required)
Work Location: In person