Location: Remote
Salary: ₹25,000 – ₹30,000 INR/month
Shifts: 12-hour rotational shifts
Availability: Immediate Joiners Preferred
Key Responsibilities:
- Conduct end-to-end training sessions for new CSE agents (15-day onboarding program)
- Train agents on SOP adherence, CRM usage, and call etiquette for high-risk industries
- Coach on customer handling techniques (chat, voice, and outbound calls) tailored to iGaming platforms
- Teach sales tactics, retention strategies, and effective communication for player engagement
- Deliver role-plays, mock calls, and scenario-based simulations for real-time skill development
- Monitor and evaluate agent performance during training, provide feedback and remedial sessions
- Train agents on basic Excel usage, reporting tasks, and compliance documentation
- Stay updated with product/process changes and update training materials accordingly
- Collaborate with operations and QA teams to align training with real-time business requirements
Requirements:
- 1–2 years of experience in customer service/training roles within the Gaming or BPO industry
- Strong knowledge of customer handling, gaming operations, and tele sales techniques
- Experience in outbound calling, live chat handling, and objection handling
- Excellent communication skills in English and Hindi
- Proficiency in MS Excel, Google Sheets, and basic reporting tools
- Ability to train remote teams, deliver engaging sessions, and adapt to diverse learning styles
- High energy, positive attitude, and team-first mindset
- Prior experience in training for Gaming, or fintech platforms
- Knowledge of gaming terminology, player behavior, and fraud detection basics.