Job Title: Customer Service Executive
Location: Indore, Madhya Pradesh
Company: GoMaxoo
Job Type: Full-time
Salary: ₹10,000- ₹25,000 per month
Experience: 0-2 years
About GoMaxoo:
GoMaxoo provides marketing and customer support services tailored for U.S.-based businesses. We help companies grow their brand, reach more customers, and deliver excellent support with a reliable and skilled offshore team.
Role Overview:
As a Customer Service Executive, you will play a key role in supporting U.S.-based businesses by handling customer inquiries through calls, emails, and chats. Your role is to assist with inquiries, resolve issues, and ensure a smooth and positive experience for all clients.
Key Responsibilities:
· Handle inbound customer calls, emails and chat from the U.S. professionally and promptly.
· Provide accurate information about businesses and services.
· Assist customers with booking, cancellations, and modifications.
· Resolve customer issues and complaints effectively.
· Maintain detailed records of customer interactions and service requests.
· Coordinate with internal teams to ensure timely service delivery.
· Follow up with customers to confirm satisfaction and resolve any outstanding concerns.
· Stay updated on company policies, services, and industry trends to provide informed support.
Requirements:
· Minimum 0–2 years of experience in customer service, preferably handling U.S.-based customers.
· Excellent English communication skills, both verbal and written.
· Strong problem-solving abilities and a customer-focused mindset.
· Comfortable handling high call volumes with professionalism and patience.
· Basic computer skills and familiarity with CRM or call management systems.
· Ability to work flexible shifts to cover U.S. time zones.
· Knowledge of transportation or logistics industry is a plus but not mandatory.
Preferred Qualifications:
- Previous experience in customer service (preferred but not mandatory)
- Passion for travel and helping others plan great trips
- Ability to work independently as well as in a team
- Good Communication Skill
- Sales and Convincing skill
Compensation and Benefits:
We offer a competitive salary ranging from ₹10,000 to ₹25,000 per month, based on experience and skills. In addition, employees are eligible for Annual bonuses and performance-based incentives, rewarding dedication and exceptional contribution to the team's success.
Schedule:
· Day shift
· Night shift (US shift)
· Rotational shift
·
How to Apply:
Send your resume on hr@gomaxoo.com
or You can contact us +919202570569
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
- Morning shift
- Night shift
- Rotational shift
- US shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Language:
- English (Required)
Work Location: In person