Will be the customer interface as the first point of contact
· Conduct the welcome call for every new customer
· Effectively handle customer feedback and complaints
· Ensure Demand calls, Follow up reminder Calls/Emails
· Highlight defaulters and other risks well on time
· Complete process on the collections to be followed and ensure weekly + Monthly target is achieved
· Supporting the Customer Care head with insight on customer expectations and issues vis--vis product and customer service delivery
· Adherence as per the SOPs
· Inputs and support in preparing monthly reports MIS
· Bank approvals for the project with regards to housing loan
· Providing housing finance assistance as per customer requirements
· Execution of agreement for sale/sale deed or equivalent
· Coordinate with accounts for reconciliation and to avoid accounts related issues in Customer Care systems
· Attending customer related meetings if required.
· Having an on the ground information about projects through regular site visits.
· Facilitate complete customer documentation and formalities for condominium formation
· Maintain regular communication with the customers with regards to progress of construction work, customization of flats, and possession of flats in coordination with the Sales Department.
· Handling customer escalation and ensuring satisfactory closures at the first level.
Job Types: Full-time, Permanent
Pay: ₹11,443.09 - ₹54,463.96 per month
Work Location: In person