Job Description
>Regular review of open complaints and ensure response time and its closure as per SLAs
> Achieve Revenue generation targets
>Ensure Preventive Maintenance adherence and audit quality of Service on a regular basis
>Maintain Customer i-base hygiene and regularly update end-user data in the system
>To drive customer engagement and high CSI. Building strong relationships with Customers by ensuring timely maintenance and addressing the concerns proactively
> Developing and maintaining Channel infrastructure as per the Expansion plan, regular visits to the Channel to ensure a high level of engagement and alignment with the organisation's objective, ensuring adequate resource support to the channel to achieve committed SLAs
>Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement
Key Responsibilities:
>Technical knowledge about Service offerings and Channel Management
> Understanding of Customer Service Operations
>Vendor & business associates/ Dealer management
Short Info
