Location: Hybrid, India
Travel- 1-2 in a month for training purposes, Bangalore
Shift: 10.30 AM to 7.30 PM IST
Duration: 1 Year
Laptop: Mashreq laptop
Job Purpose
· Bank is running multiple projects on automating Payment solutions .The incumbent will be responsible for testing support and lodging the transactions in the processing system on remittances and investigations as per Bank’s internal policies and requirements.
Dimensions
KPI
No valid disc. Miss/ No Ops Loss
TAT Adherence
Ensure all KPI’s are met. No miss out on valid discrepancies. Zero TAT misses. No Ops Loss , to be ensured
Control Adherence
Control requirements
Customer satisfaction and control effectiveness
All controls specified to be met. All transactions/test cases to be processed with accuracy and to meet the SLA
Key Result Areas
· This position must ensure accurate and efficient processing and sound knowledge of all inward, outward
payments and Investigations
· Prepare the Test cases based on the existing FSD and BRD
· Perform the User Acceptance testing in the application.
· Testing involves functionality check end to end along with testing at screen level.
· Create a criteria for defining the test result and advise the Test lead on any defect
· Defects has to be captured with artefacts having both results along with expected result.
· Execute retesting once the fix has been delivered.
· While executing retesting, tester must ensure all aspects are being tested and not only the defect specific
· Maintain the testing run rate and provide the support in the daily performance discussion (DSR call)
· Prepare SOP, provide training to production staffs, support post production requirements.
Operating Environment, Framework and Boundaries, Working Relationships
· Multi-discipline, multi-cultural work force involving financial and non-financial processes across UAE & IBG
· Competitive environment, constant endeavor to maintain edge in the market, Quality of service is the key in this model, has to cater to different business segments(CIBG/RBG/IBG) as per distinguished needs. Understanding and accurate analysis/interpretation of business and customer queries and service accordingly.
Problem Solving
· Managing Business and customers’ expectations, Ideation and support on automation projects
· Participate in Team Huddles and showing enough Teamwork to provide solutions to any issues
· Ensure solutions are implemented on fast track basis and work closely with stakeholders to ensure seamless client delivery.
· Ensures effective testing are done and adherence to service standard and quality services to all stakeholders.
· Ensure the SLA are met.
· Ensures that the practice and procedures stated have been strictly followed during the course of testing/transaction processing.
Decision Making Authority & Responsibility
· Taking corrective and preventive action based feedback from stakeholders.
· Immediately escalates service defect/issues to the manager/seniors.
· Shares responsibility with his/her seniors.
Knowledge, Skills and Experience
· Bachelor's Degree
· At least 2-4 years of relevant working experiences
· Strong communication skills and interpersonal skills
· Proficiency in MS Office (Word, Excel, Azure)
· Knowledge on Flexcube
· Attentive to details, strong analytical skills and interpersonal skills
· Able to work under pressure, excellent organizational skills and good team player.
Behavioral Competency
S.No
Competency
Level 1 - 4 (1- Basic; 4 Sr Managerial)
i.
Analytical Thinking
3
ii.
Customer Focus
3
iii.
Commitment to results
3
iv.
Attention to detail & Quality
3
v.
Interpersonal Relationships
3
Job Type: Contractual / Temporary
Contract length: 12 months
Pay: ₹40,000.00 - ₹45,000.00 per month
Experience:
- UAT Testing: 10 years (Required)
- Payment: 10 years (Required)
- Banking: 10 years (Required)
Work Location: Remote
Application Deadline: 07/06/2025
