Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
- Global Airbnb Capability Center (ACC) Training team responsible for new‑hire, up‑skill and quality programmes across community‑support, safety, payments, and host operations.
- Fast‑moving, data‑curious facilitators and instructional designers who embrace experimentation and continuous improvement.
- A cross‑functional network of Ops Analytics, Engineering, and L&D partners committed to building a data‑driven learning culture.
The Difference You Will Make:
- Define meaningful KPIs that link training to CSAT, Quality Accuracy, Time‑to‑Competency, and operational efficiency.
- Automate 70 %+ of recurring reports within your first year—freeing trainers for high‑value coaching.
- Deliver executive‑ready insight decks that influence programme funding and road‑map decisions.
- Run data‑literacy clinics that turn trainers into confident dashboard users.
A Typical Day:
- Translate program goals into meaningful KPIs and data-capture routines.
- Build dynamic team scorecards and dashboards (Excel first; migrate to BI tools during year 1).
- Craft executive-ready decks that link findings to concrete actions.
- Automate recurring reports and basic workflows (e.g., attendance, feedback collation).
- Manage all data related elements for training
- Pull fresh LMS, QA and operational data into dynamic Excel/Sheets models; validate for completeness.
- Meet with Training Managers to refine hypotheses and frame the ‘so what’ of emerging trends.
Your Expertise:
Must‑Have:
- Advanced Excel/Google Sheets .
- SQL and experience with a BI platform (Looker, Tableau, Power BI).
- Strong data‑storytelling and presentation skills; can translate numbers into trainer actions.
- Growth mindset and track record of self‑directed learning.
- Excellent written & verbal English.
Preferred Expertise::
- 2+ years delivering or designing instructor‑led or blended training programmes.
- Low‑code automation (Zapier/Make) and/or basic Python for data wrangling.
- Experiment design, A/B testing, causal inference.
Hybrid Work Requirements & Expectations: To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following:
- Workspace: A dedicated, quiet, and private workspace free from interruptions and external noise
- Internet Connectivity: During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings
- Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved.
- Confidentiality & Security: Employees are responsible for protecting Airbnb’s Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
