Team: Training Services
City: Hyderabad
Country: India
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva offers training and certification programs to grow and validate the knowledge of those who use, implement, and manage Veeva technology and data solutions. Each year, thousands of Veeva customers, partners, and employees around the world seek to gain job-ready skills, build confidence, and advance their careers.
The Education Services Training Coordinator will work as an integral part of the Training Operations team, supporting the Education Services sales process from inquiry to sales processing to course enrolment.
You will be responsible for orchestrating the training delivery program Veeva provides to Customers, Partners, and Employees looking to build industry-related Veeva software skills.
What You’ll Do
- Process Training Transactions
- Answer customer inquiries for Veeva Training and position courses and learning paths.
- Respond to help desk tickets submitted by learners on the topic of course purchase and registration, class experience, etc.
- Support new training customers with their onboarding process
- Enrol customers into the global schedule of training courses
- Assist with testing of new IT features designed to automate training transaction processing
- Coordinate learning sessions for internal and client groups
- Monitor phone queue and team workload APAC & India time zone.
- Manage projects with accuracy, transparency, and a commitment to meeting deadlines.
- Assist learners with front-end technical issues
Requirements
- Bachelor’s degree or equivalent work experience required.
- 3+ years’ experience in Training operations, Customer support & Inquiry Management, Training Coordination and logistics, System & Process management, Communication & Analytics, preferably in a technology company
- Customer service experience supporting internal and external facing corporate processes
- Excellent verbal and written English language skills
- Flexibility to support APAC & European time zones
- Detail-Oriented
- Ability to make decisions following stated processes and policies
- Proactive self-starter with excellent organizational skills
Nice to Have
- Zendesk Experience
Perks & Benefits
- Stock bonus %
- Health & wellness programs
- Life Assurance
- Veeva charitable giving program
- Additional annual leave over Christmas break
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
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