Watch Your Health is a Mumbai-based health-tech company specializing in cutting-edge digital health solutions that drive user engagement and enhance health outcomes. Leveraging AI-driven tools and wellness programs, the platform delivers personalized, data-driven healthcare services to both individuals and corporate clients.
Job Title: CRM Helpdesk - Claim Processing Executive (Health Insurance Background)
TPA company experience is mandatory
Company: ICICI Lombard
Location: Mumbai
Job Type: Full-time
Experience: Minimum 2 years in the Health Insurance Industry
Qualification: Graduate
Salary: ₹18,000 to ₹22,000 (in hand) based on interview
Job Description:
We are looking for a dedicated CRM Helpdesk - Claim Processing Executive with a background in health insurance to manage claims and provide customer support at a client location. The ideal candidate will be responsible for providing end-to-end assistance in health claim processes, handling customer interactions, and ensuring seamless claim facilitation.
Key Responsibilities:
- Deploy CRM implants at client site for claim support
- Handle customer queries related to policy coverage and claim processing
- Guide users in submitting and tracking claims via the claims app
- Act as a single point of contact (SPOC) for specific corporate clients
- Collect, verify, and dispatch claim-related documents as per corporate protocols
- Liaise with internal claim processing teams at ICICI Lombard for smooth handling of cashless and priority claims
- Stay updated on health insurance regulations and maintain accuracy in information shared
- Ensure confidentiality and compliance with data protection standards
- Travel between branches twice a week to address customer queries
Requirements:
- Strong communication skills in English (mandatory)
- In-depth knowledge of health insurance claim processes
- Customer-focused with a problem-solving mindset
- Willingness to travel locally as per job needs
Thanks & Regards
Bhakti Panchal
Intrested candidates to share their resume on 9867957063
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
