Objectives of this role
- Understand customer psyche and record both successful and unsuccessful sales methods
- Handle huge volumes of inbound and outbound telecalling
- Improve organisational efficiency through diligent observation skills as a telecaller
- Help the company grow by finding opportunities in customer requirements
- Resolve complaints, provide solutions and follow up with customers
Responsibilities
- Memorise scripts and customise them for the clients as per the situation while telecalling
- Foster relationships with existing clients, and build a rapport with potential clients
- Make reports and documentation based on conversations that took place during telecalling
- Report the analysis and observation to the team lead
- Adhere to organisational guidelines and methodology while telecalling
- Generate sales by making cold calls to active or old clients
Required skills and qualifications
- Bachelor’s degree or high school diploma
- Strong communication skills and command of the English language
- Previous experience in a telecaller job or similar role
- Data entry skills to complement the telecalling work
- Ability to close sales through the right negotiation skills
Preferred skills and qualifications
- Research skills for telecalling and reaching out to new clientele
- Proven track record of being a telecaller and conducting sales through the telephone
- Ability to switch the communication style based on social cues and conversational hints
- Knowledge of CRM software programs and telephone systems is a big bonus
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹12,000.00 per month
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