Telecaller (Hospital Experience Preferred)

Roles and Responsibilities:

• Handle inbound and outbound calls professionally and efficiently.
• Answer queries related to hospital services, appointments, doctors' availability, etc.
• Schedule, confirm, and reschedule patient appointments.
• Provide accurate information about treatments, departments, insurance coverage, etc.
• Follow up with patients for appointment reminders, feedback, and service inquiries.
• Maintain patient records and update databases accurately.
• Coordinate with hospital departments for seamless communication and support.
• Escalate unresolved queries to the appropriate departments.
• Ensure high levels of customer satisfaction by delivering a compassionate and helpful approach.

Requirements:

• Minimum 1 year of telecalling experience, preferably in a hospital or healthcare setup.
• Ability to handle patient data with confidentiality and sensitivity.
• Female Candidate Preference.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

• Day shift