Job Summary:
We are looking for a proactive and empathetic Tamil-speaking Telecalling Executive to manage inbound and outbound calls, provide patient guidance, follow up on consultations, and support the IVF journey conversion process. This role is crucial in building trust, offering information, and ensuring patient engagement and satisfaction.
Key Responsibilities:
- Make outbound calls to potential and follow-up patients in Tamil.
- Attend to inbound queries from patients, clarify doubts, and provide appointment details.
- Explain IVF treatment services, consultation processes, and address initial concerns.
- Follow up with patients who have missed appointments, dropped out, or need reactivation.
- Maintain accurate and timely call records, feedback, and follow-up schedules in CRM or Excel.
- Coordinate with the counselling, doctor, and front office teams for appointment confirmation and rescheduling.
- Share awareness information about treatment offers, doctor availability, and hospital events.
- Report daily call status, conversions, and dropouts to the Telecalling In-charge or Manager.
- Assist in retention and patient reactivation campaigns via calls and WhatsApp.
- Handle calls with professionalism, patience, and empathy.
Requirements:
- Fluency in Tamil (spoken and understood); knowledge of English or Hindi is a plus.
- Minimum 1 year of experience in telecalling, preferably in healthcare or IVF-related services.
- Good communication and persuasion skills.
- Ability to handle objections, build rapport, and create confidence in patients.
- Basic computer knowledge – Excel, Word, WhatsApp, and CRM usage.
- Willingness to work on rotation shifts or weekends if required.
Preferred Qualities:
- Experience in a hospital, clinic, or fertility centre setting.
- Positive attitude and high level of customer focus.
- Strong sense of follow-through and target orientation.
Job Type: Full-time
Pay: ₹15,000.00 - ₹18,000.00 per month
Schedule:
- Rotational shift
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
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