Job Title: Telecaller (with Basic Digital Marketing Knowledge)
Location: On-site
Job Type: Full-time
Experience: 6months - 1 year (Freshers with strong communication skills can apply)
Salary: 10,000 - 15,000
Start Date: Immediate
About the Role:
We are seeking a motivated and enthusiastic Telecaller to join our team. The ideal candidate should possess excellent communication skills, a customer-centric approach, and a basic understanding of digital marketing concepts. This role focuses on lead generation, customer engagement, and collaborating with the marketing team to align outreach efforts.
Key Responsibilities:
Outbound Calls:
- Call potential customers to introduce and promote our services
- Explain key features, benefits, and value propositions
- Generate qualified leads for the sales team
Inbound Calls:
- Handle customer queries over the phone
- Share accurate information about services, pricing, and offers
Digital Marketing Collaboration:
- Coordinate with the digital marketing team to align messaging with active campaigns
- Use insights from social media, emails, or ads to personalize calls
- Share customer feedback to improve digital strategies
Lead Management:
- Maintain and update lead databases regularly
- Follow up with leads to ensure conversions
Customer Relationship Management:
- Build and nurture relationships with prospective and existing clients
- Address customer concerns and ensure high satisfaction
Reporting:
- Prepare daily/weekly reports on call activity, leads, and conversions
- Share insights and updates with the marketing and sales teams
Qualifications:
- Education: Bachelor's/ Master's degree in Business, Marketing, or related field is a plus
- Experience: 6months - 1year in telecalling, customer service, or sales preferred; freshers may apply
- Digital Knowledge: Basic understanding of SEO, social media, or email marketing is a bonus
Required Skills:
- Excellent verbal communication and interpersonal skills
- Persuasion and negotiation ability
- Comfortable with CRM software and basic computer tools
- Target-driven and self-motivated
- Problem-solving skills and a positive attitude
Key Competencies:
- Customer-focused mindset
- Ability to work both independently and in a team
- Time management and organizational skills
- Willingness to learn and adapt
Benefits:
- Competitive salary + performance incentives
- Career growth and learning opportunities
- Exposure to digital marketing tools and strategies
- Friendly, supportive work culture
To Apply:
Send your resume to [email protected]
Job Type: Full-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person