Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III at JPMorgan Chase within the Commercial & Investment Bank Team , you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Provide front line technology support to Credit Exotics trading desk
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Knowledge of LINUX/UNIX operating systems, i.e., executing functional commands
- Knowledge of scheduling tools (Autosys, Control M)
- Experience with database technologies, i.e., ability to develop and execute SQL queries Knowledge of development tools (Jenkins, Git, BitBucket)
Preferred qualifications, capabilities, and skills
- Experience with Python or Basic Cloud knowledge (AWS or Kubernetes)
- Working understanding of public cloud
- Experience in handling excel basic, advanced level
- Experience or knowledge of working in a DevOps / SRE model would be an advantage
- Experience in supporting Exotics / Front office desk is desirable
