JOB DESCRIPTION
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Commercial and Investment Bank's Post Trade Tech Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Provide end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Support the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Minimum 8 years of experience doing application development and/or production support in finance domain.
- Technically hands-on working with Linux, scripting (Shell, Python and/or Perl) and database systems (Sybase/Oracle SQL/PLSQL).
- Technical exposure to following tools for application support - Geneos, ServiceNow, Autosys, Splunk, Control M
- Working knowledge in one or more general purpose programming languages
- Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software.
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals.
- Ability to guide junior team members and drive meetings with key stakeholders
Preferred qualifications, capabilities, and skills
- Java programming experience in any modern language would be a great plus.
- Exposure to supporting applications on AWS Cloud and Hadoop would be would be a great advantage and a differentiator.
- Interest in learning other coding languages and skills as needed.
- Quick thinker, problem solver (even under pressure) and a fast learner under constantly changing environment.\
- Ability to automate and build tools for improved productivity, or eagerness to learn it.
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