Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Senior Manager, SCM Planning (Order Fulfillment)
In this role, The Order Fulfillment Senior Analyst performs the day-to-day Order Fulfillment responsibilities related to the either large/complex customers or overarching segment. In addition, produces required reporting as needed and provides training/direction when needed.
The Order fulfillment team’s range of responsibilities include taking ownership of ensuring customer forecasts and demands are handled (specifically fulfillment issues, but other reasons), resolving any issues/exceptions in a timely and accurate manner (escalating if needed), responding to queries from both customers and internal stakeholders/partners, actively planning for future demand, and keeping up with minimum inventory thresholds.
Responsibilities
-
Manage efficient, accurate, and timely order confirmations and inventory allocations against customer forecasts and demand.
-
Resolution management using various reporting and SAP ERP system tools.
-
Analyze and research opportunities in demand and forecast against inventory levels to actively work with internal stakeholders and their leaders on optimizing order commitments.
-
Ability to analyze information to form a logical decision
-
Manage daily inventory allocations and movements to increase stock availability for customer visibility and meeting forecast/demand.
-
Effectively and efficiently manage daily/weekly reporting requirements to manage accounts and communicate with internal/external stakeholder needs.
-
Ability to summarize, verify and analyze data.
-
Responsible for adherence to guidelines/SLAs
-
Provide Training as needed, as a subject matter expert.
Qualifications we seek in you!
Minimum Qualifications / Skills
-
Bachelor’s Degree in Supply chain management or other related area or equivalent experience.
-
Relevant experience in Order Management (particularly fulfillment) and/or Supply Chain management
-
Proven experience working directly in SAP or other ERP Order Capture/fulfillment software systems.
-
Proven knowledge of Microsoft Office suite required – Intermediate to Advanced Excel
-
Effective team skills - Collaborative management and working style as well as managing independently.
-
Demonstrates great analytical and problem-solving skills
Preferred Qualifications/ Skills
-
Excellent written and oral communication skills
-
Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities and work in a team with diverse cultural backgrounds.
-
Has good understanding of supply chain and demand planning business drivers, organization structures and key metrics.
-
Basic understanding of forecasting
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
