Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
- Communicate department goals and procedures to team members
- Lead technical analysis, implementation and deployment
- Coordinate technical activities with key internal and client stakeholders
- Develop and document key solution architecture and design aspects
- Develop technical change requests, migration and test plans
- Provision proof of concept and pilot environments
- Support Project Managers in managing scope variations and risks effectively
- Work with the team to develop problem management and service improvement plans
- Liaise with vendors and service providers to execute technical change
- Ensure team follows best practices and maintain service level agreements
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Experience with advanced IT technologies: Cloud Computing (Private, Public, and Hybrid), virtualization, software defined networking, software defined datacenters, Service-Oriented Architectures, datacenter architectures, OR web services.
- Strong Linux product knowledge and recent experience in leading implementation and configuration
- Strong skills in deploying Linux including tuning, upgrading, monitoring and patching
- Strong understanding of Microsoft Azure and Active Directory
- Strong experience in System Design and supporting complex, multi-tier apps in AWS
- Configuration/deployment management tool (e.g. Chef, Puppet)
- Scripting and automation experience
- Knowledge and experience with Version Control
- Strong fundamental understanding of available migration strategies, paths, risks and issues with the relevant products
- Experience in leading and supporting cloud transitions
- Must be able to estimate and balance workloads, internal and external expectations; and work in high-pressure engagements with high-profile stakeholders
- Interested in growing by taking on challenging and rewarding projects or assignments
- Ability to learn new product updates and technologies
- Ability to communicate appropriately with client technical and executive staff
- Mentor others/junior staff on your core vendor products and technologies
- Red Hat Certified Engineer
JV20
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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