Job Description
We are seeking a dedicated Specialist 2, Customer Operations to join our team in Bengaluru, India. In this role, you will be a key player in delivering exceptional customer experiences and driving operational excellence within our customer operations department.
- Manage complex customer inquiries and issues, providing timely and effective solutions
- Analyze customer feedback and data to identify trends and recommend process improvements
- Collaborate with cross-functional teams to enhance customer satisfaction and loyalty
- Develop and implement strategies to optimize customer operations workflows
- Mentor and support junior team members, fostering a culture of continuous improvement
- Create and maintain documentation for customer service processes and best practices
- Participate in special projects aimed at improving overall customer experience
- Monitor and report on key performance indicators (KPIs) related to customer operations
Qualifications
- 2-5 years of experience in customer operations or a related field
- Exceptional customer service skills with a strong focus on empathy and problem-solving
- Excellent verbal and written communication abilities
- Proficiency in CRM software and other customer service tools
- Strong analytical skills with the ability to interpret data and recommend actionable insights
- Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Bachelor's degree in Business Administration, Communications, or a related field (preferred)
- In-depth knowledge of customer service best practices and customer lifecycle management
- Experience working in a multicultural environment
- Ability to adapt to changing customer needs and industry trends
- Strong team player with the ability to work collaboratively across departments
Additional Information
Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
