A Customer Service Coordinator acts as the central point of contact between customers and internal departments. Their mission is to ensure smooth communication, timely issue resolution, and a consistently high level of customer satisfaction.
They’re not just problem-solvers—they’re brand ambassadors who help shape the customer experience.
Key Responsibilities
- Customer Interaction Management
- Handle inquiries via phone, email, chat, or social media
- Provide accurate information and timely responses
- Issue Resolution
- Liaise with departments like sales, billing, and technical support
- Escalate complex issues when necessary
- Order & Fulfillment Support
- Assist with order processing, shipping coordination, and pricing details
- Monitor shipments and alert customers about delays or issues
- Customer Feedback & Records
- Collect feedback through surveys and direct interactions
- Maintain detailed records of customer interactions and resolutions
- Performance Monitoring
- Track KPIs like response time and satisfaction scores
- Recommend process improvements based on data trends
- Team Collaboration
- Coordinate with IT, marketing, and product teams to align service delivery
- Train and mentor junior service reps
- Policy Development
- Help create and refine customer service procedures and standards
Essential Skills
Skill Category
Description
Communication
Clear, empathetic, and professional interaction with customers
Problem-Solving
Ability to resolve issues efficiently and diplomatically
Organizational Skills
Managing multiple tasks and maintaining accurate records
Technical Proficiency
Familiarity with CRM systems, order tracking tools, and basic product knowledge
Teamwork & Collaboration
Working across departments to ensure customer needs are met
Adaptability
Handling changing priorities and customer expectations
Job Types: Full-time, Part-time, Permanent, Fresher, Internship, Contractual / Temporary, Freelance, Volunteer
Contract length: 60 months
Pay: ₹8,370.07 - ₹31,847.83 per month
Expected hours: No less than 45 per week
Benefits:
- Flexible schedule
